SERVICE & BUSINESS DESIGN SERVICES
We design learning experiences which empower teams with new ideas, ways of working, tools and resources.
- Team Offsites
With your team we help to identify unmet customer and employee needs to help to create or improve services and ultimately help your organisation grow.
- Facilitated Immersions
- Design Research
- Service Mapping
- Service Strategy
- Team Enablement
We embed within teams and use design methods help them to adapt to on-going change and identify new ways to create value. As a result teams are align themselves with customer need and have the methods and tools to accelerate growth.
- Team Coaching
- Design Playbooks
- Change Plan Development
Fast-tracked capability enhancement or problem solving in a time-boxed programme which addresses an active business challenges.
- Facilitated Design Sprints
- Design-Thinking Bootcamp
- Design Readiness Programme
Exploratory and evaluative research to identify unmet need in the market and improve services.
Enhance the quality of interactions between people at work and between organisations and their customers with content.
Applied ethnography to assess and map organisational culture.