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Introduction to customer experience design - Standard Bank Hatfield Hub Spark

Standard Bank recently launched a new incubator in The City of Tshwane, the Hatfield Hub. This new space hosts activities, programmes and events for entrepreneurs, students and youth. Inquisition has partnered with Standard Bank to design and facilitate workshops, which we call Sparks, that are centred around creativity in the context of entrepreneurship. Our Sparks for the Standard Bank programme aim to improve the chance new business owners have of succeeding by enhancing their capabilities. 

On 5 December 2016, our Spark at the Standard Bank Hatfield Hub will introduce you to customer experience design. We aim to help you obsesses over addressing your customers' needs early in your business in order to easier communicate your value and increase customer affinity to your products.

The themes covered in the Standard Bank Hatfield Hub Spark on An Introduction to Customer Experience Design are:

  • reduce customer acquisition costs
  • build a community of brand advocates
  • increase the probability of repeat business


Palesa Sibeko is co-founder of Learning and Development consultancy, Inquisition; creative company, SiGNL; and a non-profit organisation that empowers girls to explore STEM (Science, Technology, Engineering and Mathematics), Girls Invent Tomorrow.


Send an e-mail to with the following information:

Name & Surname:

E-mail address:

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Venue: Standard Bank Hatfield Hub (Inside the Hatfield branch) 440 Hilda Street, Pretoria.

For any information about the events or programmes, please e-mail

Follow #SBHatfieldHub on twitter for the latest updates.

Inquisition's Sparks typically last 90 minutes, are highly practical and are explicitly designed to embed new ways of thinking and working. We find that 90 minutes is usually all you need to spark curiosity and kick-start collaborative learning. 

If your team could benefit from one of our Sparks workshopped at Standard Bank Hatfield Hub's November/December Programme, some of many productive alternatives to traditional team building we offer, DROP US A MAIL -

Standard Bank Hatfield Hub Week 3 05-09 Dec 2016